Discussions

Hi Support Team,

We have encountered an issue with Satispay payments on our website. After investigating, we discovered that the problem occurs when users are on a smartphone and use a non-default browser to make the purchase. For example, if Safari is the default browser but the user makes the purchase using Chrome, after completing the payment, Satispay redirects them back to the default browser (Safari). This redirection causes a problem because the default browser does not have the correct cookies to update the order status, resulting in the order appearing as incomplete.

To illustrate, an order might be initiated from a browser with the user agent string:

Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Mobile Safari/537.36

But after payment, the user is redirected to:

Mozilla/5.0 (Linux; Android 10; K) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.5615.136 Mobile Safari/537.36 XiaoMi/MiuiBrowser/14.13.0-gn

This change in browser environment means the cookies needed to update the order status are not present, causing the order to appear as incomplete.

Additionally, the same issue occurs if the user starts the order in an incognito session. After payment, they are redirected to the normal version of the same browser. This again results in the cookies not being transferred, leading to the same problem with the order status.

Could you please assist us in finding a solution to handle this redirection correctly and ensure that the order status updates appropriately regardless of the browser used?

Thank you for your help.

Best regards,
Andrea